Timus Connect App for Microsoft Windows® User Guide

This document is a guide explaining the use of the Timus Connect App for Microsoft Windows® application.

This application secures your connection by establishing an encrypted tunnel to the Timus Platform. Timus Connect App supports Windows 10 or higher versions on 64 bit and it supports Windows Server 2016 and higher versions.


When installing Timus Connect App onto desktop devices for the first time, the account must have administrator permission in order to install the application onto the device.

If Timus Connect App's background service is completely stopped for any reason, administrator permission will be required to access the application.

Administrator permission is not required for version updates.

  • Open the application. You will see the Timus Connect App End User License Agreement on the screen.

  • Read and agree to the EULA.

The e-mail address screen will appear. Enter the e-mail address of your Timus account.

  • In the next screen, Select a Network and enter your Password to login. If there is only one network, that network will be selected automatically.

If this account is synchronized from a directory service like Microsoft Entra ID(Azure AD), Okta, or Google Workspace, at this moment the login screen will be forwarded to the login screen of that directory service.

  • If you check the Keep me logged in option on this screen, the app keeps your login information for your next login.

If you trigger a user sign-in policy of Timus Manager with a behavior when you try to login, you may encounter a different authentication method like two-factor authentication.

The screen that opens is the application's main screen. On this screen, you will see the following menu items:

  • Connection

  • Account

  • Settings

  • Support


Follow the steps below to establish a connection by using the Timus Connect Windows application:

  • Enter the login information provided by your company to connect you to the screen.

  • The Gateway/Connection screen will appear.

  • Here, you will need to select the Gateway. In the gateway selection list, the active sites to which the user is allowed to access will be available.

The round-trip traffic duration to each active gateway will be displayed next to the gateway. The lower the duration, the faster the connection.

  • If you want the application to select the gateway for the fastest connection by default, choose Select Fastest.

  • If you want to connect via a specific gateway, select this gateway from the drop-down list.

  • Click Connect and wait for the connection to be established. Connection information will be updated as Connected in a short time.

  • On the connection status screen, you can view the connection status, Private IP Address, and Public IP Address information.

  • Click on Disconnect to disconnect.


On the Account menu, you can

  • View your account name,

  • Manage account,

  • End your login session using the Sign Out feature.

To change your password:

  1. Click Manage account.

  2. Enter your current password and then enter your new password and click Confirm.


On the Settings menu,

  • You can select one of the VPN protocols we offer, WireGuard or OpenVPN.

  • By enabling the Start on Boot feature, you can ensure that the Timus Connect App is always running without needing to be manually launched every time your device is turned on.

  • If you are unable to modify or turn features on or off, it indicates that the administrator has closed that feature to user selection based on their preference.

Split tunnel configuration works on Windows when the tunnel protocol is WireGuard.


On the Support menu, you can

  • Install SSL certificates.

  • Share your feedback with us.

  • Collect logs: When you click this button, a file containing application and system logs will be created in the file patch you specified. This file will mainly be used for support purposes when necessary.

  • About: This page will give you some information regarding Timus Connect Version, Device Model, OS Type, OS Name, OS Version, OS Architecture.

Once you have any issues with the Timus Connect Application, you click on Collect log. it will want you to select a folder to create a log file, which will have all the .log files needed for troubleshooting. You can send the file to one of our technical support specialists to have it analyzed.

You will get a notification message as shown in the image below once you click on Collect log. This process can take up to 10 seconds.

Once the log file has been successfully created, you will see the pop-up message as shown in the image below.

To install an SSL Certificate, follow these steps:

1. Open the Timus Connect app. 2. Enter your E-mail Address and click on the Continue button. 3. Choose your Network to connect with. 4. Enter your Password. 5. Click on the Sign In button. 6. Go to Support, located at the bottom right of the application. 7. Click on Install Certificate. 8. Confirm the successful installation of the certificates, as shown in the image below. If you do not see the message, please contact your administrator immediately.

However, if you get the SSL Certificate Error while using the Timus Connect app, follow the steps below:

  • Click on the Support menu and select Install SSL Certificate.

  • If you cannot see the Certificate is Successfully Installed message, follow these steps:

  1. Login to my.timusnetworks.com/login with your account information,

  2. Download the SSL Certificate by clicking the Desktop icon,

  3. Open the downloaded certificate,

  4. Install the certificate,

  5. Select the Local Machine option,

  6. Click Next,

  7. Select Place All Certificates in the following store option,

  8. Select the Trusted Root Certification Authorities file as the place to store the certificate,

  9. Click OK > Next,

  10. Complete the process by clicking Finish on the screen that opens.

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