Productivity Tracker

This article explains the process of using and managing Productivity Tracker on the Users & Teams page.

If Productivity Tracker is enabled, application usage tracking of the user will be enabled. Otherwise tracking will be disabled.

This feature is only available on Windows and MacOS.

• To activate Productivity tracker, you need to go to the page Users & Teams -> Agent Profile -> Edit Default Profile or create a new Agent Profile by clicking on Create New button at the top right of the screen as shown in the image below

  
• Once you click on Edit the Default Profile, you will see the pop-up as shown in the image below. You will not able to change Users, Teams and Tags here. They have already been selected as all users, teams and tags due to being the Default Profile. If you want to specify these such as selecting specific users, teams or tags, you need to create a new Agent Profile.

• Once you select one of the tabs, Windows or MacOS, at the top of the pop-up screen, you will see the screen where you can enable/disable the Productivity tracker as shown in the image below.

This feature does not provide User can modify option. Therefore, if it is enabled by the admin, the users, selected by admin, will be tracered.

• To analyse the data belonging to the users of Productivity tracker, you need to go to the page Users & Teams -> Users -> select a user here -> click on 3 dots on the right of the user row -> View as shown in the image below.

• Once you click on View, you will see the page as shown in the image below to be able to analyse the Productive, Unproductive and Neutral tabs regarding the Productivity tracker.